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Making a claim

Our claims reputation is industry leading. Here's how to get in touch with the right team.

Need advice?

If you would like advice or a consultation about your claim, call us on 1-844-374-4120 or log in to your account to send us an email.

How to submit your claim

The quickest way to submit a claim is to call and talk to a claims representative now, using one of the numbers below. Be ready with the following information:

  • Your policy number
  • The date and time of the accident/loss
  • A description of the damage and what happened


If you live in a condominium call Intact Insurance directly at 1-866-464-2424
If you are a tenant call Intact Insurance directly at 1-866-464-2424

If you have a rental condominium call Leo Insurance:
Call us on 1-844-374-4120 during business hours.
For after-hours emergency claims service please call 1-866-938-5691.
Or log in to your account and submit a claim by email.

What happens when you submit a claim?

Each insurance company may have a different approach to handling your claim. One thing in common is that we only partner with companies who offer excellent claims service; a claims representative will start your claim almost immediately after your call. If you have an emergency, rest assured that action will be taken as soon as possible.

To contact us, see our support page.